About the job
At Eurostar, we strive to deliver the ultimate travel experience across Europe. Join our vibrant, connected, and multicultural team that feels at home in four countries, united by a common goal: to create an exceptional journey for our passengers.
As a Platform Coordinator, reporting to the Station Manager, your key responsibility will be to ensure the effective implementation of instructions from the Deputy Station Coordinator, facilitating smooth boarding processes and ensuring timely departures.
By joining the team at Paris Nord, you will play a vital role in enhancing customer satisfaction and safety.
Are you ready to embark on this journey with us?
This is an internal position classified as Grade B THIF, based in PNO.
Your responsibilities will include:
Providing Information and Welcoming Customers:
- Actively engage in traveler information at the station to streamline the customer journey during normal and disrupted conditions.
- Welcome passengers at the gate, verify tickets and pricing during boarding to ensure a high-quality customer experience.
- Adapt the boarding process during disruptions while adhering to procedures to minimize customer impact.
Implementing Station Procedures:
- Assist in preparing trains for departure.
- Ensure Train Managers follow departure procedures to maintain punctuality.
- Monitor trains in operation to ensure safety.
- Guarantee train punctuality.
- Oversee compliance with railway safety protocols to ensure the safety of operations and individuals at the station.
- Manage passenger handover two hours prior to departure to ensure adherence to replacement procedures.
Promoting the 'Welcome Aboard' Initiative:
- Maintain a visible presence on the platform, particularly in the Eurostar passenger waiting area, between train departures during both normal and disrupted conditions.
- Educate passengers about Eurostar's onboard services and their operations throughout the customer journey.
- Provide information about various transport connections at the station.
- Guide customers wishing to visit local tourist attractions.
Requirements:
We are looking for candidates who:
- Possess a BAC level education or equivalent.

