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Experience Level
Entry Level
Qualifications
Requirements: Fluency in Polish (native level); Proficient in English (B2 level); Typing speed of at least 25 words per minute; Willingness to work in rotating shifts; Strong computer skills; Prior experience in customer interaction is a plus; Excellent communication skills; Strong listening and empathy skills; Effective time management abilities; Team-oriented and adaptable.
About the job
Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client is a global frontrunner and one of the largest firms in Portugal.
As a Customer Support Agent, your mission is to enhance customer satisfaction by delivering high-quality service while collaborating with prestigious international brands.
Your Responsibilities as a Customer Support Agent:
Respond to inbound calls and customer inquiries.
Provide timely and empathetic support to customers while addressing their service issues.
Maintain accurate records of customer inquiries and feedback in the database.
Troubleshoot issues using open-ended questions, support documents, and system training.
Offer solutions to common problems or frequently asked questions.
About crossbordertalents
crossbordertalents is a prominent player in the outsourcing sector, known for its commitment to excellence and innovation in customer service. Our client, a global leader in the industry, is dedicated to creating exceptional customer experiences.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
Requirements: Fluency in Polish (native level); Proficient in English (B2 level); Typing speed of at least 25 words per minute; Willingness to work in rotating shifts; Strong computer skills; Prior experience in customer interaction is a plus; Excellent communication skills; Strong listening and empathy skills; Effective time management abilities; Team-oriented and adaptable.
About the job
Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client is a global frontrunner and one of the largest firms in Portugal.
As a Customer Support Agent, your mission is to enhance customer satisfaction by delivering high-quality service while collaborating with prestigious international brands.
Your Responsibilities as a Customer Support Agent:
Respond to inbound calls and customer inquiries.
Provide timely and empathetic support to customers while addressing their service issues.
Maintain accurate records of customer inquiries and feedback in the database.
Troubleshoot issues using open-ended questions, support documents, and system training.
Offer solutions to common problems or frequently asked questions.
About crossbordertalents
crossbordertalents is a prominent player in the outsourcing sector, known for its commitment to excellence and innovation in customer service. Our client, a global leader in the industry, is dedicated to creating exceptional customer experiences.