About the job
Join Mercier Consultancy MD as a Polish Customer Support Specialist and embark on an exciting journey with a top-tier travel company based in Bulgaria. This unique opportunity includes a fully funded relocation package, making it perfect for individuals who are enthusiastic about travel and dedicated to providing outstanding customer service. In this role, you will assist Polish-speaking clients in navigating their travel experiences while embracing the vibrant lifestyle Bulgaria has to offer.
Key Responsibilities
- Deliver outstanding customer support to Polish-speaking clients through phone, email, and chat concerning travel services and inquiries.
- Guide customers through the booking process, offer travel information, and resolve any issues they may face.
- Address customer complaints and concerns swiftly to ensure satisfaction and foster loyalty.
- Maintain precise and comprehensive records of customer interactions using our CRM system.
- Collaborate with internal teams to provide effective solutions and enhance the overall customer experience.
- Stay informed on current travel industry trends, products, and company policies to offer knowledgeable support.

