About the job
Join Mercier Consultancy, where we are excited to offer a unique opportunity for a Polish Speaking Customer Service Representative. As part of our team, you will support our esteemed client, a prominent Blockchain Company based in Greece, by providing outstanding assistance to Polish-speaking customers. Your role will be vital in addressing inquiries related to blockchain technology, services, and products.
Your proficiency in Polish will allow you to assist clients in navigating our platforms and comprehending our innovative blockchain solutions. Your exceptional customer service skills will enhance the overall client experience, ensuring their satisfaction and loyalty.
Key Responsibilities
- Deliver exceptional customer service in Polish via phone, email, and chat for all blockchain-related inquiries.
- Guide clients in understanding blockchain products, services, and functionalities.
- Handle order processing, account inquiries, and effectively resolve customer issues.
- Meticulously document all customer interactions in our CRM system.
- Collaborate with technical and support teams to provide accurate information and solutions.
- Collect client feedback to enhance our services and products.
- Stay informed about trends in the blockchain industry.

