About the job
Join Mercier Consultancy MD as we offer an exciting remote opportunity for Polish Speaking Customer Service Representatives within a dynamic HealthTech company. This position is ideal for individuals who are enthusiastic about healthcare technology and committed to delivering exceptional support to clients. As a vital member of our customer service team, you will assist clients in navigating and utilizing health technology products, all while communicating effectively in Polish from the comfort of your home in Greece.
Key Responsibilities
- Address customer inquiries about HealthTech products and services through phone, email, and chat in Polish.
- Provide guidance on product features, offer technical support, and assist with troubleshooting procedures.
- Facilitate the onboarding process for customers, helping them optimize their use of HealthTech solutions.
- Efficiently resolve customer issues and complaints to ensure high levels of satisfaction.
- Record all interactions meticulously and maintain detailed documentation within the CRM system.
- Work collaboratively with the technical team to develop solutions and enhance customer experiences.
- Stay updated on the latest advancements in health technology to provide effective assistance to customers.

