About the job
Join the dynamic team at Mercier Consultancy Group as a Polish Speaking Customer Support Representative for a prominent social media platform. This exciting opportunity allows you to work remotely while enjoying the stunning landscapes and rich culture of Greece. We are looking for enthusiastic individuals who have a passion for social media and a commitment to delivering outstanding customer support in Polish.
Key Responsibilities
- Handle user inquiries regarding the social media platform, providing support through phone, email, and chat in Polish.
- Offer comprehensive explanations about the platform's features, functionalities, and policies.
- Assist users with account management, privacy settings, and troubleshooting various issues.
- Promptly resolve complaints and challenges to ensure a satisfying user experience.
- Maintain accurate records of all interactions in the CRM system for efficient follow-up and reporting.
- Work closely with internal teams to improve user experience and resolve platform-related questions.
- Stay informed about platform updates, trends, and policies to offer precise assistance to users.

