About the job
Become a part of our energetic team at Teleperformance Spain situated in the lively city of Barcelona! Engage with a groundbreaking project focused on Digital Marketing Ads, a transformative tool designed to empower businesses globally. This position is ideal for those who are adept at navigating the Polish market, focusing on companies with substantial growth potential in a technology-driven environment.
Key Responsibilities:
- Conduct outbound calls to promote and sell our services.
- Establish, maintain, and regularly update a comprehensive customer database.
- Enhance and expand the customer base.
- Document the history of outbound calls and customer interactions in detail.
- Ensure timely follow-up with customers.
- Analyze competitors’ offerings and devise effective sales strategies.
- Address customer needs and inquiries proficiently.
Qualifications:
- Language Skills: Proficient in Polish (C2 level) and possess a solid command of English (oral and written).
- Experience: At least 14 months of experience in sales and customer interaction, with the ability to learn swiftly and adapt to challenges.
- Self-sufficient in task execution with some oversight.
- CRM Skills: Demonstrated proficiency in CRM software for tracking customer engagements and supporting sales activities.
- Communication Skills: Strong verbal communication skills, capable of delivering clear messages, engaging in meaningful discussions, and collaborating effectively with team members.
- Business Acumen: Solid understanding of business principles and the ability to contribute to operational enhancements.
- Personal Attributes: Motivated, proactive, and customer-focused team player.
Specialized Skills for the Polish Market:
- In-depth Knowledge of the Polish Market: Familiarity with Polish business culture and regional distinctions that influence sales strategies.
- Awareness of Key Economic Sectors in Poland: Ability to identify business opportunities and comprehend the specific requirements of various industries.
- Effective Polish Communication: Skillful interaction with Polish professionals across formal and informal contexts, adapting communication style as necessary.
- Understanding of Polish Business Language: Proficient in using appropriate terminology to prevent cultural misunderstandings.
- Basic Legal Knowledge: Awareness of Polish business regulations and data privacy laws.
Desirable Skills:
- Process Excellence: Commitment to systematically enhance organizational processes for improved efficiency and quality.
- Collaboration: Ability to work effectively with others, sharing insights and resources to achieve collective objectives.
- Communication: Proficient in exchanging information and ideas through various channels.