About the job
Join the dynamic team at Mercier Consultancy MD as a Portuguese Speaking Customer Service Agent based in Greece! This exciting role comes with a paid relocation package, allowing you to immerse yourself in a vibrant culture while providing world-class support to our Portuguese-speaking clientele. Your role will be pivotal in enhancing customer satisfaction, assisting them with their inquiries, and ensuring a seamless experience.
Key Responsibilities
- Provide top-notch assistance to Portuguese-speaking customers via phone, email, and chat, swiftly addressing their questions and concerns.
- Offer comprehensive information about our products and services, along with support for order management and troubleshooting.
- Resolve customer complaints effectively to maintain high satisfaction levels.
- Keep accurate records of customer interactions in our CRM system to facilitate continuous service improvement.
- Work collaboratively with team members to share insights and foster a positive work environment.
- Stay updated on product enhancements and promotions to deliver the best information to clients.

