About the job
Join Mercier Consultancy as a Portuguese Fitbit Products Support Specialist! We are thrilled to present an exceptional opportunity for individuals who are enthusiastic about fitness technology and excel in customer service. This position is fully remote, allowing you to work from the comfort of your home in Portugal.
As a Support Specialist, you will be the first point of contact for Portuguese-speaking customers facing inquiries and challenges with their Fitbit devices. Your role is vital in ensuring customers maximize their fitness experience while maintaining a friendly and supportive atmosphere.
Key Responsibilities
- Deliver exceptional support to Portuguese-speaking clients via phone, email, and chat.
- Troubleshoot technical issues related to Fitbit products and provide effective solutions.
- Assist users in navigating product features and optimizing usage.
- Accurately document customer interactions in our support system.
- Work collaboratively with technical teams to escalate complex issues when necessary.
- Encourage user engagement by providing valuable insights and solutions.
- Maintain a professional and approachable demeanor in all communications.

