About the job
Join Mercier Consultancy MD in an exciting role as a Portuguese-Speaking Customer Service Representative, where you'll provide exceptional support for an online marketplace based in Greece. If you are enthusiastic about e-commerce and enjoy engaging with customers, this role is ideal for you. Your primary responsibility will involve assisting Portuguese-speaking customers with inquiries related to products and services.
Key Responsibilities
- Respond to customer inquiries regarding online marketplace products, order statuses, and account-related questions via phone, email, and chat in Portuguese.
- Offer detailed information about product specifications, stock availability, and pricing.
- Guide customers through the order processing, returns, and refunds to ensure a smooth experience.
- Address customer complaints efficiently and provide effective solutions.
- Keep accurate records and documentation of customer interactions in the CRM system.
- Work collaboratively with internal teams to improve customer satisfaction and promptly resolve any issues.
- Stay updated on the latest trends in online shopping and marketplace offerings to provide knowledgeable support.

