About the job
Replit is a groundbreaking platform for software creation, empowering users to build applications using natural language. With millions of users globally, Replit is transforming software development by eliminating traditional barriers to application creation.
As a Premium Support Engineer at Replit, you will be the first point of contact for our most valued customers, providing prompt, expert, and dependable technical support when it matters most. You will tackle intricate product issues, guide customers through critical situations, and ensure that every interaction adheres to the highest standards of quality and efficiency.
Being at the forefront of AI-enhanced software development, the way we support our customers is always evolving. You will play a vital role in determining how Premium Support adapts to new products, customer expectations, and AI-assisted workflows, effectively navigating ambiguity and offering clarity to your team.
You will blend deep technical troubleshooting with calm, confident communication to keep builders progressing—whether it's an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

