About the job
At NiCE, we believe in pushing boundaries and redefining the status quo. Our ambition drives us to be game changers, and our commitment to excellence sets us apart. If you share our passion for innovation and exceptional performance, we invite you to explore a career opportunity that will ignite your potential.
We are in search of a highly skilled Principal Project Manager with extensive experience in delivering sophisticated, enterprise-level AI programs. This pivotal role will oversee strategic customer initiatives, ensure cross-functional collaboration, and engage directly with senior executives to facilitate the successful execution of high-profile AI and software projects. The ideal candidate will possess over 15 years of project and program management expertise, a proven history of leading AI and GenAI implementations, and outstanding leadership capabilities in guiding project teams, influencing stakeholders, and driving customer success.
Role Overview:
As the Principal Project Manager, you will be responsible for crafting and executing the delivery strategy for large-scale, multi-workstream AI initiatives, ensuring that project scope is well-defined, aligned with business objectives, and executed with precision from initiation to business adoption. You will serve as the primary point of accountability, adeptly managing executive discussions, navigating complex risk environments, and mentoring project managers and cross-functional team members.
AI Project Delivery Experience (Required):
- Lead comprehensive delivery of enterprise AI, GenAI, and software programs.
- Act as the senior partner for executive-level customer engagements.
- Oversee delivery plans, governance, resource allocation, and issue resolution.
- Guide teams across technical, product, engineering, data science, and AI/ML domains.
- Facilitate executive presentations and steering committee meetings.
- Mentor and develop project and program managers.
- Influence prioritization and roadmap strategy.
- Effectively navigate ambiguity in multi-team environments.
- Full lifecycle management of AI/GenAI programs.
- Hands-on experience with conversational AI, LLMs, NLU, and automation technologies.
- Assess AI model performance, data readiness, and key performance indicators.
- Execute quality evaluations and prompt engineering.
- Implement risk mitigation strategies across AI safety, governance, and compliance frameworks.
- Optimize costs associated with AI/ML operations.
Project Management Experience:
- 15+ years of experience managing large-scale enterprise technology programs.
- Demonstrated expertise in delivering AI/GenAI solutions.
- Strong executive-level communication and relationship management skills.
- Exceptional financial, analytical, and strategic planning capabilities.

