Qualifications
Key Responsibilities:Manage order packing and inventory reception during low-volume shifts.Ensure thorough completion of inventory control quality audits during off-peak times.Support team members by stepping in during coverage gaps, utilizing tools like carts, pallet jacks, and dollies as needed.Coordinate and direct all associate activities throughout your shift.Report any site-related issues to Site and Regional Leadership in real-time.Ensure the completion of operational checklists for the team.Oversee the execution of facility operations and delivery processes to set up future shifts for success.Train and mentor new associates in both site and kitchen operations when leadership is unavailable.Oversee driver routing and dispatching where necessary.Manage shelf reorganization and backstock activities.Execute site-specific projects, including audits, onboarding, and food safety checks.Conduct audits on damage and expiry processes.Assist in achieving performance metrics related to labor management, order volume, packing times, mispack rates, and inventory accuracy.Analyze and troubleshoot operational defects during your shift.
About the job
Gopuff is on the lookout for a Process Lead to join our dynamic Operations team in Boston. In this pivotal role, you will report directly to the Site Leader or Manager and play a vital part of our leadership team, ensuring that we deliver orders with precision and speed. During your shift, you will oversee the daily operations of both the Pack and Receive teams, as well as the Kitchen* staff. Your coaching and motivational skills will be instrumental in enhancing the customer experience, as we prioritize our customers' needs above all else.
At Gopuff, we provide essential products to our customers around the clock, come rain or shine. We are building a team of innovative thinkers and bold risk-takers who are eager to transform the retail landscape. And if you have a passion for snacks, even better!
About Gopuff
Gopuff is a leading on-demand delivery service that provides everyday essentials to customers anytime, anywhere. Our mission is to redefine the way people shop by offering a seamless and efficient delivery experience. Join us and be part of a vibrant team committed to innovation and customer satisfaction.