About the job
Do you have a passion for empowering small businesses as a Product Manager?
Join Jobber, where we’re on the lookout for a Product Manager II to enhance our Customer Success Engineering team.
This is a fully remote position open to candidates across Canada.
At Jobber, our mission is to enable small businesses to thrive. We partner with local home service providers—think plumbers, painters, and landscapers—to revolutionize service delivery through innovative technology. With Jobber, these businesses can easily quote, schedule, invoice, and collect payments, delivering a seamless customer experience. The landscape of small business operations is rapidly evolving, and we’re here to provide the tools that allow our clients to navigate this shift with confidence and flexibility.
Our commitment to a culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work and Canada’s Most Admired Corporate Cultures. Additionally, Jobber has been featured on the Globe and Mail’s list of Canada’s Top Growing Companies, as well as Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ rankings. With an executive team boasting over thirty years of industry experience, we’ve achieved remarkable growth since our inception in 2011—but we are just scratching the surface of what we aim to achieve for our customers.
The Team:
Customer Success Engineering is dedicated to connecting our customers with the solutions they seek. We accomplish this by developing AI tools that offer self-service answers through voice and text, along with productivity enhancements for our support representatives.
This team collaborates closely with Customer Support to establish goals and track progress, while also working alongside teams responsible for our AI-powered recommendation engine.
The Role:
As the Product Manager II, reporting to the Director of Product Management, you will oversee critical product areas within Jobber’s go-to-market (GTM) platform. Your contributions will be pivotal in redefining how self-service and AI insights can address support inquiries, enhancing the efficiency of our teams both within and outside the Jobber platform. You will collaborate with Engineering, Design, and GTM stakeholders across Customer Support and Revenue Operations to develop a strategic roadmap and achieve cross-functional objectives.

