About the job
COMPANY OVERVIEW
KKR & Co. Inc., a premier global investment firm, specializes in alternative asset management, capital markets, and insurance solutions. With a commitment to generating compelling investment returns through a disciplined approach and world-class talent, KKR supports growth in its portfolio companies and communities. KKR's investment funds encompass private equity, credit, and real assets, while its insurance subsidiaries provide retirement, life, and reinsurance products managed by Global Atlantic Financial Group.
POSITION SUMMARY
Join our dynamic Product Operations team in Hartford, CT as a Product Operations Analyst. This pivotal role within the Global Atlantic Operations group focuses on enhancing product processes and controls, ensuring exceptional product support across the organization. The successful candidate will regularly collaborate with Third Party Administrators (TPAs) and various departments within Global Atlantic.
RESPONSIBILITIES:
- Leverage product expertise to address inquiries and projects related to in-force policies, collaborating with TPAs to analyze products, particularly annuities.
- Handle escalated service issues and production challenges effectively.
- Design, test, and maintain Excel-based calculation tools for TPAs.
- Evaluate new and existing TPA processes and procedures concerning product calculations.
- Identify process gaps and implement additional controls as necessary.
- Analyze business requirements, product specifications, policy contracts, and reports to support implementation decisions.
- Examine quality data to identify trends and issues, providing insights to management.
- Stay updated on product, process, and procedural knowledge relevant to the scope of functions.

