About the job
About Dialpad
Dialpad is an innovative AI-powered customer communication platform that is redefining the way businesses engage with their clients. More than 50,000 organizations worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through actionable, real-time AI insights. To discover more, visit dialpad.com.
Joining Dialpad
At Dialpad, you become part of a dynamic team focused on our collective mission of driving success for our customers and their employees. We understand that every conversation counts, and we strive to elevate these interactions with a platform that delivers real-time insights and automation.
We value continuous growth and evolution, encouraging each team member to utilize our cutting-edge AI solutions to enhance both our platform and personal skills. We seek individuals who not only meet our high expectations but also exceed them. Our ambition is grand, and achieving it requires a team that operates at peak performance. We look for candidates who embody the essential traits of success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Product Support Engineer, you will collaborate closely with our product and engineering teams to troubleshoot bugs, prioritize customer inquiries, and document APIs and functionalities across various applications. We are in search of exceptional support engineers who can effectively debug intricate calling and meeting issues, possess a strong desire for technical growth, tackle complex problems, and consistently exceed customer expectations.
This role is a six-month contract position reporting directly to an Engineering Manager. We operate on a hybrid work model from our Bengaluru, India office, combining the benefits of in-person collaboration with remote flexibility.
You flourish in a fast-paced, high-growth environment, demonstrating the ability to quickly understand and adapt to new products or services. As a strong communicator, you enjoy assisting others and take pride in your work.

