About the job
Job Title: Production Associate, Retention (Email/SMS)
Employment Type: Full-time; Remote
Schedule: US Time zone
Industry: Fashion/Apparel
About This Role: The Production Associate for Retention plays a critical role in executing marketing campaigns with an unwavering commitment to accuracy, timeliness, and quality assurance. As a key member of the retention team, you will oversee the development, quality checks, and operational tasks essential to our retention marketing efforts.
Key Responsibilities:
Campaign & Flow Builds
- Construct and conduct quality assurance on email/SMS campaigns within Klaviyo, including light HTML adjustments as necessary.
- Organize lifecycle flows (such as welcome, post-purchase, winback) based on established briefs and completed creative assets.
- Implement recurring program builds, including Aftersell initiatives, transactional campaigns, and direct mailings.
QA & Accuracy
- Execute thorough quality assurance on all campaigns to ensure flawless rendering, accurate links, proper segmentation, and scheduling precision.
- Perform regular audits of active flows/programs to identify and escalate errors due to site or platform changes, ensuring timely resolutions.
Testing Support
- Set up A/B testing procedures (subject lines, content variants) as directed by senior team members.
- Quality check test builds and assist with data reporting.
Reporting & Maintenance
- Generate performance reports and maintain tracking for campaign effectiveness.
- Identify and report anomalies or discrepancies to leadership.
Collaboration & Communication
- Partner with senior associates and managers to ensure precise and timely campaign execution.
- Proactively communicate any issues, blockers, or findings from quality assurance.

