About the job
Join Us in Shaping the Future
For nearly six decades, Coates Group has been at the forefront of facilitating meaningful connections between leading global brands and their consumers. While we take pride in our accomplishments, we are only just beginning!
As a prominent global technology firm, we are dedicated to crafting innovative, personalized, and engaging customer experiences. Our cutting-edge digital hardware, proprietary content management system, and industry-leading signage solutions are pivotal to our success. If you've placed an order in-store or at the drive-thru at McDonald's anywhere in the world recently, there's a good chance you've interacted with our digital solutions. Our operations span over 50 global markets, supported by nine offices worldwide, with our headquarters proudly based in Sydney, Australia.
At Coates Group, we embody the values of a family-owned business while embracing the innovative spirit of a startup. This unique blend fuels our mission: Creating Connections. Empowering Partnerships. Always Evolving. Our dedication, creativity, and hard work have propelled us to industry leadership, earning us accolades and setting records, all while maintaining a focus on growth and evolution. We are proud recipients of the Australia Good Design Award and have successfully executed the largest hardware deployment in Quick Service Restaurant history.
We are a team of curious, charismatic, and authentic individuals who celebrate and harness the diversity of our crew. As imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators, and over-achievers, we are collectively revolutionizing how the world’s leading brands leverage technology to enhance customer experiences.
As the Program Manager, you will play a pivotal role in supporting the management and success of one of Coates’ key QSR accounts, McDonald’s Canada. Your primary focus will be on hardware programs, including digital menu board enclosures for drive-thrus, kiosks, and associated restaurant technology infrastructure.
This position serves as the principal day-to-day liaison between McDonald’s stakeholders and Coates’ internal teams. The Program Manager will ensure effective communication, coordination, and visibility across hardware initiatives, while assisting the Account Director and senior leadership in achieving strong operational and commercial outcomes. To excel in this role, you must possess strong business acumen, outstanding communication skills, and the ability to proactively gather, consolidate, and convey information among internal teams and client stakeholders. You will be instrumental in maintaining alignment across programs and ensuring that client-facing documentation and communications are clear, accurate, and timely.