About the job
Program Manager, Clinical Operations @ Midi Health
Location: Remote, US | Reporting to: Senior Vice President Clinical Operations
About Us
At Midi Health, we are revolutionizing women’s healthcare through our innovative virtual care platform. Our mission is to enhance healthcare delivery by leveraging cutting-edge technology and a distributed clinical team to offer exceptional patient care.
The Opportunity
We are looking for a driven Program Manager, Clinical Operations, to become the operational backbone for our Senior Vice President of Clinical Operations. This pivotal role will oversee the operational cadence, manage strategic initiatives, and ensure cross-functional alignment to effectively scale our care delivery model while maintaining clear accountability.
What You’ll Do
- Strategic Program Leadership & Execution: Lead program initiatives for the SVP by structuring complex operational challenges, defining actionable solutions, and executing high-impact projects from inception to completion.
- Focus Areas: Enhance care delivery scalability, operational performance, clinical risk management, and the development of AI-enabled tools for clinician decision-making.
- Redesign: Spearhead the re-alignment of care delivery structures in accordance with the new Product and Engineering organization.
- Project Lift: Provide exemplary support for service excellence projects.
- Roadmap Planning: Collaborate on strategic planning initiatives across both Clinical and Clinical Operations.
- Workforce Playbook: Develop tools and metrics to optimize supply and demand adjustments and improve hourly utilization.
- Operational Cadence & Accountability: Manage the Clinical Operations leadership's intake and triage processes. Maintain the operational rhythm through priority reviews and daily stand-ups while overseeing core documents like the OKR tracker and Initiative log. Partner with the analytics team to identify trends and implement necessary corrective actions.
- Cross-Functional Program Coordination: Act as the essential liaison between Clinical Operations and various partners (Quality/Safety, Product, Finance, HR) to facilitate progress, address resource gaps, and coordinate complex project rollouts.
- Organizational Development & Support: Oversee responses to high-severity operational events and manage executive communications. Assist in the recruitment and development of clinical operations personnel.

