About the job
About Faire
Faire is a dynamic online wholesale marketplace founded on the principle that the future is local. Independent retailers worldwide generate more revenue than industry giants like Walmart and Amazon combined, yet they remain small in comparison. At Faire, we harness the power of technology, data, and machine learning to connect this vibrant community of entrepreneurs globally. Imagine your favorite local boutique; we empower them to discover and offer the finest products from around the world in their stores. With the right insights and tools, we believe we can create a level playing field, enabling small businesses everywhere to thrive amidst the e-commerce giants.
By fostering the growth of independent businesses, Faire is making a positive economic impact in local communities around the globe. We are on the lookout for intelligent, resourceful, and passionate individuals to join us in driving the shop-local movement. If you share our belief in community, we invite you to become part of ours.
About this Role
The Marketplace Operations (MOps) team at Faire is dedicated to creating scalable operational processes that empower our brands and retailers to succeed, ensuring sustainable long-term growth for the marketplace. We are seeking a skilled Program Manager to oversee complex, cross-functional initiatives central to marketplace operations. This role demands a strong focus on execution, exceptional program leadership, sharp analytical capabilities, and outstanding stakeholder management.
What You Will Do
- Develop and expand new programs from inception while optimizing existing operational processes. You will utilize cutting-edge AI and workflow automation solutions to enhance efficiency, accuracy, and long-term scalability.
- Establish success metrics and monitoring systems in collaboration with Strategy & Analytics, ensuring program effectiveness, accountability, and ongoing improvement.
- Create clear and repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths that ensure consistency and quality across programs.
- Collaborate with BPO and vendor partners to guarantee high-quality delivery at scale, including onboarding, training, performance management, and continuous enhancements.
- Work cross-functionally with key teams such as Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science to align on objectives and program design.

