Qualifications
What We're Looking For:Deep understanding of programmatic advertising technology, including DSPs, SSPs, ad exchanges, real-time bidding (RTB), OpenRTB protocols, and ad serving ecosystems.Proven support engineering experience with a track record of troubleshooting technical issues, managing escalations, and effectively communicating solutions to non-technical stakeholders while juggling multiple priorities.Expertise in web debugging and network analysis tools (e.g., Chrome DevTools, Charles Proxy, Fiddler) for capturing HTTP/S traffic and diagnosing API integration issues.Strong data analysis abilities using SQL, Excel (including pivot tables and advanced formulas), or similar tools to investigate discrepancies and derive actionable insights from complex datasets.Experience with AI tools (like ChatGPT, Claude, Python scripts) to enhance operational efficiency and streamline workflows.
About the job
Join Our Team!
This position is vital to the ongoing success of Unity's exchange networks. As a Programmatic Support Engineer, you will be instrumental in onboarding new Demand-Side Platforms (DSPs), troubleshooting technical challenges, and assisting clients. You will work closely with the Prog Ops & Support team within our Programmatic ecosystem, serving as the go-to technical resource for Account Managers, Sales, Business Development, and other stakeholders.
Your Key Responsibilities:
- Address technical inquiries from Account Managers related to DSP issues, including discrepancies, bid failures, and other technical challenges.
- Facilitate the integration of new DSPs into our bidding network.
- Implement tailored solutions for ProgOps, Account Managers, and DSPs.
- Resolve DSP-related issues encompassing bids, discrepancies, creative failures, and rendering challenges.
About Unity Technologies
Unity Technologies is a leading platform for creating and operating interactive, real-time 3D content. We empower developers and creators by providing them with the tools they need to build and monetize their creations, fostering innovation in industries ranging from gaming to film and beyond.