About the job
About the Role:
ascera, a dynamic and rapidly expanding organization in the cybersecurity Professional and Managed Services sector, is on the lookout for a skilled Project Coordinator to play a pivotal role in the seamless execution of client projects. You will be instrumental in managing client-focused initiatives, coordinating diverse teams, and nurturing strong client partnerships throughout the project lifecycle.
Your Contributions to Success:
Your collaborative spirit will support our Professional Services team by ensuring effective project management in the following areas:
- Project Kick-off
- Delivery and Reporting
- Project Closeout
- Transition to Accounting
As a Project Coordinator, your responsibilities will include collaborating with ascera engineers, engaging with external clients, and liaising with various internal teams, including sales, to facilitate successful project outcomes. Your role will encompass:
New Client Onboarding
- Ensuring all necessary documentation is prepared before project initiation, including Master Service Agreements (MSA) with clients.
- Scheduling kick-off meetings with new clients.
- During kick-off meetings, confirming that clients have all project prerequisites in place (hardware, software, and necessary stakeholders).
- Working closely with client stakeholders and ascera consultants to validate project requirements and deliverables.
Project Oversight
- Monitoring project progress through daily status reports provided by consultants.
- Ensuring project deliverables are met according to timelines.
- Escalating issues as necessary, whether with internal team members or clients.
- Collaborating with Professional Services leadership to establish corrective action plans when needed.
Project Closeout and Reporting
- Ensuring completion and review of project closeout documents (Project Review and Recommendations Document / RDD).
- Collecting Customer Satisfaction (C-Sat) feedback via email.
Cross-Department Communication
- Acting as the primary liaison for internal teams including sales, services, accounting, and others.
Process Improvement
- Identifying and recommending process improvement opportunities to enhance the effectiveness of ascera Services operations and elevate the customer experience.
- Guiding internal teams to adhere to standard departmental policies, processes, and documentation guidelines for consistent service delivery.