We are looking for you if:You possess extensive knowledge and experience in the customer service sector.You have a minimum of 3 years of experience leading large-scale Contact Centers with operations across various markets.You excel in client relations.You have strong leadership skills to manage a team of approximately 130 people, including team leaders, trainers, analysts, and customer service agents.You are decisive and possess excellent communication skills.Fluency in English (minimum B2) and native Spanish is essential.
About the job
Are you an experienced leader in Contact Center operations across multiple markets and ready to take on new challenges?
This role is for you at MSX International!
MSX International is seeking a skilled Project Manager with expertise in understanding EU client expectations, project deliverables, performance indicators, and client status reporting.
As a Project Manager, you will be responsible for:
Reviewing project KPIs and SLAs.
Preparing monthly forecasts and managing project income and expenses.
Developing and implementing continuous improvement processes in customer service.
Organizing and participating in performance review meetings with clients.
Involvement in recruitment processes, particularly in final validation interviews.
Managing onboarding processes and training for new hires.
Motivating and monitoring teams to uphold their commitment and performance.
About MSX International Group
MSX International Group is the world's leading provider of outsourced business solutions for the automotive sector, operating in over 80 countries. Leveraging MSXI's extensive experience in the industry, combined with advanced data analytics and customized software solutions, we enhance the performance of automotive dealership networks by increasing revenue, reducing costs, and improving customer satisfaction.
This job posting is no longer active and is not accepting applications.
Project Manager - Consumer Engagement at MSX International | Barcelona
We are looking for you if:You possess extensive knowledge and experience in the customer service sector.You have a minimum of 3 years of experience leading large-scale Contact Centers with operations across various markets.You excel in client relations.You have strong leadership skills to manage a team of approximately 130 people, including team leaders, trainers, analysts, and customer service agents.You are decisive and possess excellent communication skills.Fluency in English (minimum B2) and native Spanish is essential.
About the job
Are you an experienced leader in Contact Center operations across multiple markets and ready to take on new challenges?
This role is for you at MSX International!
MSX International is seeking a skilled Project Manager with expertise in understanding EU client expectations, project deliverables, performance indicators, and client status reporting.
As a Project Manager, you will be responsible for:
Reviewing project KPIs and SLAs.
Preparing monthly forecasts and managing project income and expenses.
Developing and implementing continuous improvement processes in customer service.
Organizing and participating in performance review meetings with clients.
Involvement in recruitment processes, particularly in final validation interviews.
Managing onboarding processes and training for new hires.
Motivating and monitoring teams to uphold their commitment and performance.
About MSX International Group
MSX International Group is the world's leading provider of outsourced business solutions for the automotive sector, operating in over 80 countries. Leveraging MSXI's extensive experience in the industry, combined with advanced data analytics and customized software solutions, we enhance the performance of automotive dealership networks by increasing revenue, reducing costs, and improving customer satisfaction.