About the job
JOIN OUR TEAM
At FanDuel, we are looking for a dedicated Promotional Operations Associate to enhance our promotional campaigns and deliver exceptional experiences to our millions of customers.
The Promotional Operations Associate is crucial in ensuring the accuracy and effectiveness of our promotional initiatives across all platforms. You will work closely with various teams to optimize our campaigns in the Sportsbook, Casino, and Racing sectors, maintaining our high accuracy standards.
Beyond the primary responsibilities, you may also be assigned additional tasks to adapt to our evolving business needs.
YOUR ROLE IN THE TEAM
Everyone at FanDuel contributes to success.
- Implement promotional setups across all FanDuel platforms (Sportsbook, Casino, Racing) ensuring 99%+ accuracy.
- Assist in creating promotional content, gathering requirements, and tracking campaign performance across products.
- Work collaboratively with Customer Support to resolve issues and enhance customer experiences related to promotions.
- Conduct thorough reviews of live promotions, identifying discrepancies to uphold quality standards.
- Examine promotional materials for compliance with regulations and Responsible Gaming requirements.
- Manage project tracking, status reporting, and communication with stakeholders across teams.
- Participate in testing new promotional tools and document insights to foster process improvements.
- Coordinate requirements for integrated promotional campaigns across all verticals.
- Contribute to the development and upkeep of documentation and knowledge bases related to promotions and CRM processes.
- Support audience segmentation, targeting, and personalization strategies to enhance engagement.
- Carry out basic data analysis and maintain tracking spreadsheets to optimize campaigns.

