About the job
Join Kroo: Pioneering a New Era in Banking
Kroo is on a mission to reshape banking by becoming the first institution that is both trusted and cherished by our customers. We empower individuals to take charge of their financial futures while making a meaningful impact on the environment. Integrity, transparency, and honesty are at the core of our values. We think big, dream even bigger, and pursue our ambitions with unwavering determination. Our bold approach encourages innovation and constant learning as we embark on this transformative journey together.
Our diverse team comprises experienced professionals from various fields, including technology, banking, customer experience, marketing, and legal, all united by a shared passion for our mission. Through collaboration, we are building the world’s leading social bank, focused on understanding customer needs and behaviors. This insight fuels our development of innovative products that create enduring positive change in people’s lives.
As part of our commitment, our FinCrime Operations Quality Assurance team works closely with the Training department, forming a dynamic unit dedicated to ensuring excellence in every aspect of our work.
Your Contributions Will Include:
- Understanding the processes and procedures of the financial crime team.
- Developing QA scorecards aligned with the QA Framework for financial crime processes.
- Performing regular and ad-hoc Quality Checks (QC) on the work of financial crime analysts and the FinCrime Operations processes.
- Conducting root cause analysis to identify issues and areas for enhancement.
- Writing comprehensive QA summaries and providing constructive feedback to financial crime and Team Leaders for ongoing performance management.
- Facilitating the training requirements of the FinCrime Operations teams through regular coaching and quality training sessions to elevate individual and team performance.
- Creating QA Management Information (MI) and delivering feedback to stakeholders regularly.
- Presenting QA findings to senior stakeholders during regular QA meetings.
- Assisting the team in refining internal processes by implementing best practices.
We are excited to expand our team at Kroo and invite you to join us on this incredible journey!

