Qualifications
The ideal candidate will possess a degree in a relevant field along with proven experience in quality management, preferably within the localization or language services industry. Strong analytical skills, attention to detail, and exceptional communication abilities are essential. Familiarity with performance metrics and quality assurance methodologies is required. The candidate should be adept at problem-solving and capable of effectively managing multiple projects simultaneously while demonstrating a commitment to high standards of quality and client satisfaction.
About the job
As a pivotal member of our dynamic team at Welocalize, the Quality Assurance Manager will play a crucial role in ensuring supplier alignment and performance excellence across various accounts. This position entails overseeing service delivery quality, guaranteeing on-time delivery, and ensuring adherence to client specifications and project requirements. The Quality Assurance Manager will engage with customers and collaborate with fellow quality team members to comprehend quality expectations and capacity needs, while working closely with Language Services to fulfill these demands. Additionally, the role involves monitoring customer Objectives & Key Results (OKRs) and implementing necessary actions to achieve quality and timely delivery objectives.
About Welocalize
Welocalize is a trusted partner in global transformation, empowering brands to expand their reach and engage with international audiences. With a comprehensive suite of multilingual content transformation services, including translation, localization, and adaptation in over 250 languages, we are at the forefront of innovation in language services. Our commitment to quality is reinforced by our extensive network of over 400,000 in-country linguistic resources. As we blend technology with human intelligence, we provide high-quality training data transformation solutions for NLP-enabled machine learning. Join us as we serve clients across North America, Europe, and Asia, making a significant impact in the markets that matter most. Visit us at www.welocalize.com for more information.
