Qualifications
Key Responsibilities:Execute dispense hygiene procedures according to a scheduled journey plan.Respond promptly to customer emergency call-outs and resolve issues effectively.Manage and control equipment stock efficiently within your designated district.Maintain accurate records of client assets in trade.Conduct stock and equipment reporting in outlets.Monitor and report on product quality.Perform product age reporting and tagging returns.Build and sustain strong customer relationships.Assist in outlet refurbishments and system upgrades as necessary.Carry out equipment relocations as required.Install and uninstall dispense equipment, both permanent and temporary.Deliver and position POS materials and perform basic merchandising when needed.Ensure all tasks comply with company standards and agreed SLAs.Represent CPM and our clients professionally and effectively at all times.Adhere to industry health and safety standards rigorously.Proactively propose new ideas and improved working methods.Strive consistently to achieve the highest performance standards.Fulfill any other reasonable duties as assigned by your line manager.Experience & Skills Required:Valid full, clean driving license (essential).At least 1 year of experience in a field-based technical, quality, or service role.Exceptional interpersonal and communication skills.Proven ability to foster and maintain strong customer and client relationships.Professional demeanor in customer and client management.Knowledge of dispense systems and equipment is desirable.Experience in technical fault diagnosis is a plus.Target-driven with a history of meeting KPIs.Highly organized with the ability to juggle multiple priorities.Strong commercial awareness.Energetic, enthusiastic, and self-motivated.Prior experience in electrical or plumbing roles is advantageous.
About the job
Are you driven by a passion for quality service and technical excellence? Do you aspire to ensure that consumers consistently enjoy superior product experiences? If this resonates with you, we invite you to consider the Quality Service Technician position at CPM Ireland.
This role primarily focuses on maintaining and servicing dispense equipment for leading beverage clients, making you an integral part of delivering high-quality service.
At CPM, we believe that every team member plays a crucial role in our collective growth. Our people are at the heart of our value proposition, and as a key contributor, your impact on client satisfaction and service delivery is paramount. This position requires a proactive approach, a customer-first mentality, and a commitment to continuous improvement and best practices. A positive, can-do attitude is essential.
About CPM Ireland
CPM Ireland is committed to delivering exceptional service and quality solutions for our clients. With a focus on teamwork and continuous improvement, we strive to create an environment where every employee can contribute to our mission of excellence.
