About the job
Join Mellon Technologies as a Quality / Training Officer for a prestigious financial organization based in Athens. You will play a crucial role in ensuring high-quality service delivery.
Key Responsibilities:
1) Conduct quality assessments of communications (phone, contact forms, web chat, investigation requests) from Agents (both on-site and outsourced).
2) Participate in integrating new tasks or changing processes within the Unit.
3) Manage inquiries and investigate customer service complaints related to the Unit.

