About the job
- Welcome clients, visitors, and guests with a warm and professional demeanor.
- Handle incoming calls, emails, and inquiries, directing them to the appropriate departments or personnel.
- Assist in preparing reports, presentations, and correspondence to support various teams.
- Contribute to office operations, including managing supplies, coordinating with vendors, and addressing facility requests.
- Act as the primary point of contact for client inquiries, ensuring prompt and accurate responses.
- Collaborate with internal teams such as Property Management, Sales, Legal, and CRM to efficiently address client needs.
- Document and track client service requests, following up to ensure effective resolution.
- Professionally manage complaints and escalations, striving for high levels of client satisfaction.