About the job
Core Responsibilities
As the Regional Warranty Manager, you will oversee warranty processes, ensuring compliance and efficiency. You will be responsible for liaising with various stakeholders, managing claims, and implementing warranty policies effectively.
Universal Competencies
• Exceptional communication and time management abilities with a proven track record of working both independently and collaboratively within teams.
• Capable of thriving under pressure and adept at handling challenging situations.
• Organized and methodical, with the flexibility to adapt to changing circumstances.
• High proficiency in both oral and written communication, including skills in liaison, consultation, and presentation.
• Willingness to undertake various assigned roles and responsibilities.
• Strong ability to prioritize tasks effectively.
• Excellent interpersonal skills, enabling effective communication with colleagues at all levels.
• Solid understanding of customer service principles and the practical application of these principles.
• Demonstrates honesty and integrity in all interactions.
• Results-driven and self-motivated.
• Ability to train and inspire team members.
Technical Competencies
• Basic familiarity with web-based systems.
• Basic knowledge of desktop computing.
• Proficient in Microsoft Office Suite.
• Understanding of Dealer Management Systems.
Desirable Skills
• Knowledge of Ford Warranty Systems.
• Familiarity with Ford Warranty Claims and Procedures.
• Technical knowledge of motor vehicles.
Management Competencies
• Ability to propose actions that align with stakeholder interests.
• Capable of influencing and persuading positively.