About the job
Join The Credit Pros for a rewarding 100% FULL-TIME REMOTE CAREER:
Elevate Your Career in the Expanding Credit Sector!
Are you prepared to advance your professional journey? At The Credit Pros, we embrace the notion that diverse viewpoints fuel creativity and achievement. We're on the lookout for dynamic individuals who are enthusiastic, eager to learn, and thrive on new challenges. If you're ready to become part of a team that balances dedication with enjoyment, your future at TCP awaits!
About Us:
The Credit Pros stands as a national frontrunner in credit repair, committed to assisting clients in removing negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission goes beyond mere repair; we educate our clients on the intricacies of the credit system and empower them to take charge of their financial health. As an Inc. 5000 company, we're leading the charge in industry expansion, dedicated to cultivating an extraordinary organization that positively influences the lives of our clients and employees. Our commitment to excellence has earned us accolades, including recognition as one of Inc. Magazine's top 50 workplaces and a prestigious Smart CEO Magazine Corporate Culture Award.
Role Overview:
As a bilingual (Spanish & English) Client Success Representative, you will be instrumental in enhancing client satisfaction, driving retention, and facilitating revenue growth. You'll provide exceptional phone-based support to our customers from the comfort of your home! Your role will involve resolving and escalating product and platform issues while addressing account and billing inquiries. Employ your communication skills and customer-first approach to empathetically collaborate with TCP’s customers to resolve their concerns.
Key Responsibilities:
- Address customer inquiries through phone, email, and chat following standard operating procedures.
- Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
- Escalate and assign issues to pertinent departments when necessary.
- Document, review, and follow up on customer requests and resolutions.
- Investigate and provide accurate solutions to inquiries.
- Maintain and update customer records throughout interactions.
- Meet key performance indicators for client-facing time, call quality, and occupancy.
- Handle collections and billing inquiries, including payment plans, account balances, and overdue payments.
- Clarify charges, generate statements, and manage billing adjustments.
- Facilitate service cancellations while applying retention strategies and solutions.
- Complete cancellations training and apply retention strategies in daily tasks.

