Minimum of 1 year experience in bookkeeping, auditing, or tax preparation.At least 2 years of experience in a customer-facing role, preferably supporting U.S.-based clients.Outstanding spoken and written English skills with a focus on clear, confident, and professional communication.Strong customer service orientation with the ability to convey financial information in an understandable and empathetic manner.Proficient in QuickBooks, Xero, or similar accounting software.Exceptional attention to detail, enhanced problem-solving abilities, and a proactive mindset.A degree in Accounting, Finance, or a related discipline (or equivalent professional experience).
About the job
Bookkeeping & Account Management
Efficiently categorize financial transactions, reconcile accounts, and ensure ledgers remain accurate and organized.
Meticulously identify and address discrepancies with a keen attention to detail.
Perform monthly financial assessments to guarantee that client accounts are precise and current.
Client Support & Communication
Act as the primary liaison for your clients, primarily small business owners seeking your expertise.
Deliver empathetic, professional, and articulate communication via chat, email, and phone.
Strengthen client relationships by simplifying complex financial information for better understanding.
Problem Solving & Ownership
Proactively identify and resolve client issues to enhance their experience.
Take full ownership of the client journey, ensuring satisfaction and fostering trust.
Collaborate effectively with internal teams using platforms like Bench App, Salesforce, and Slack.
About Employer.com
Why You'll Love Working Here:If you are passionate about empowering small businesses, thrive in a collaborative environment, and prioritize transparency, impact, and care — you'll find your place at Mainstreet (Bench).We foster a remote-first culture that encourages career growth and is supported by a people-first team that values clear communication and client success.
This job posting is no longer active and is not accepting applications.
Minimum of 1 year experience in bookkeeping, auditing, or tax preparation.At least 2 years of experience in a customer-facing role, preferably supporting U.S.-based clients.Outstanding spoken and written English skills with a focus on clear, confident, and professional communication.Strong customer service orientation with the ability to convey financial information in an understandable and empathetic manner.Proficient in QuickBooks, Xero, or similar accounting software.Exceptional attention to detail, enhanced problem-solving abilities, and a proactive mindset.A degree in Accounting, Finance, or a related discipline (or equivalent professional experience).
About the job
Bookkeeping & Account Management
Efficiently categorize financial transactions, reconcile accounts, and ensure ledgers remain accurate and organized.
Meticulously identify and address discrepancies with a keen attention to detail.
Perform monthly financial assessments to guarantee that client accounts are precise and current.
Client Support & Communication
Act as the primary liaison for your clients, primarily small business owners seeking your expertise.
Deliver empathetic, professional, and articulate communication via chat, email, and phone.
Strengthen client relationships by simplifying complex financial information for better understanding.
Problem Solving & Ownership
Proactively identify and resolve client issues to enhance their experience.
Take full ownership of the client journey, ensuring satisfaction and fostering trust.
Collaborate effectively with internal teams using platforms like Bench App, Salesforce, and Slack.
About Employer.com
Why You'll Love Working Here:If you are passionate about empowering small businesses, thrive in a collaborative environment, and prioritize transparency, impact, and care — you'll find your place at Mainstreet (Bench).We foster a remote-first culture that encourages career growth and is supported by a people-first team that values clear communication and client success.