At Mind Friend, we are dedicated to revolutionizing the way individuals access mental healthcare. Our rapidly expanding telehealth platform is committed to offering compassionate, accessible, and effective psychological support from the comfort of home. We are currently seeking a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team, assisting our licensed psychologists in delivering exceptional care.
What You’ll Do
The Setup Expert: Assist new users with account creation and integration through live chat and screen-sharing.
Account Troubleshooting: Efficiently resolve login issues, billing discrepancies, and permission settings with precision.
Tech Translator: Simplify technical jargon into clear instructions for non-technical users.
AI Collaboration: Leverage internal AI tools to summarize histories and provide rapid, accurate resolutions.
You’re a Great Fit If:
Experience: You possess 1–2 years in a remote customer-facing role, with SaaS or tech experience being a significant advantage.
The
Remote Customer Service Representative at Mind Friend | South Africa
At Mind Friend, we are dedicated to revolutionizing the way individuals access mental healthcare. Our rapidly expanding telehealth platform is committed to offering compassionate, accessible, and effective psychological support from the comfort of home. We are currently seeking a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team, assisting our licensed psychologists in delivering exceptional care.
What You’ll Do
The Setup Expert: Assist new users with account creation and integration through live chat and screen-sharing.
Account Troubleshooting: Efficiently resolve login issues, billing discrepancies, and permission settings with precision.
Tech Translator: Simplify technical jargon into clear instructions for non-technical users.
AI Collaboration: Leverage internal AI tools to summarize histories and provide rapid, accurate resolutions.
You’re a Great Fit If:
Experience: You possess 1–2 years in a remote customer-facing role, with SaaS or tech experience being a significant advantage.