About the job
Cranial Technologies is the world’s leading company dedicated exclusively to the research and treatment of plagiocephaly, commonly known as flat head syndrome. With over 300,000 infants successfully treated using the DOC Band®, we are recognized as the experts in pediatric cranial shaping orthoses.
In addition, Cranial Technologies offers the EarWell® treatment, designed to non-invasively correct infant ear shapes without the need for surgical intervention. With more than 600,000 successful outcomes, EarWell® is a trusted option for families seeking effective solutions for their infants.
We are currently seeking a dedicated full-time Customer Service Representative to join our expanding team! The ideal candidate will foster strong relationships with families, healthcare providers, and insurance companies in a compassionate and efficient manner via phone communication. Your role will involve educating families about the evaluation appointment, the treatment process, and navigating insurance procedures, all while ensuring outstanding customer service.
This full-time position requires availability from 8:00 AM to 4:30 PM Pacific Time / 10:00 AM to 6:30 PM Central Time / 11:00 AM to 7:30 PM Eastern Time.

