About the job
At OneTouch Direct, we redefine the standards of customer engagement. Established in 1998, we have evolved into a leading provider of innovative contact center solutions, partnering with Fortune 500 companies to deliver exceptional products and services. Our commitment to excellence reflects in our vibrant internal culture, setting us apart from typical call centers.
Become a part of our dynamic team as a Remote Inbound Customer Service Representative!
We are looking for enthusiastic and dedicated bilingual professionals to enhance our customer service team! As a Remote Inbound Customer Service Representative, you will offer outstanding support to our diverse clientele, utilizing your skills in both English and another language of your choice. Your role is vital in ensuring that all customers feel valued and understood.
Position Summary
If you possess excellent English communication skills and a strong desire to assist customers, we invite you to join our team and provide exceptional support through voice and email interactions.
Key Responsibilities
- Respond to inbound customer inquiries via phone and email.
- Offer clear, timely, and professional assistance.
- Ensure a positive and satisfactory experience for customers.
- Document customer interactions and follow up on ongoing cases.
Employment Details
- Base Salary: $2,400,000 COP
- Connectivity Allowance: $100,000 COP
- Transportation Allowance: as per Colombian law
- Weekly Schedule: 36 hours
- Operating Hours: 8:00 AM to 9:00 PM
- Work Type: Remote
- Contract Type: Indefinite
Training and Onboarding
- Duration: 1 week
- Format: On-site training at Connecta 80 facility
- Nesting Period: 1 week with operational support
Candidate Profile
- Education: High school diploma, technical, technological, or professional degree.
- Experience: Minimum 6 months in a call center environment.
- Location: Must reside in Bogotá.
- Language Proficiency: English level B2+ to C1 (required).
- Internet: Connection speed above 300 Mbps with proof of service.
Technical Requirements:
- A laptop or desktop running Windows 10 or higher (no Mac, Surface, or Chromebook).
- Hardwired internet connection (ethernet) required.
- USB headset (wired) with noise-canceling features.
- Webcam (external or integrated) for video communications.
Perks and Benefits:
- Salary: 2,400,000 COP + uncapped commission. Payment bi-weekly to your Bancolombia or Davivienda savings account based on payroll cut-offs.
- Type of Contract: Open-Ended.
- Job stability
- Career development opportunities
- Membership to Spotify or Netflix
- Bonus for continuity

