About the job
Join ista Personnel Solutions, a leading global BPO company, as we partner with a US-based client in the security sector. We are urgently looking for a dedicated Customer Service Agent and Office Administrator to enhance our team. This role involves managing both inbound and outbound calls, assisting clients with their inquiries, and performing essential administrative and data-entry tasks.
Key Work Hours:
- The position requires availability to work during EST hours:
- Monday to Thursday: 8:30 AM to 6:30 PM EST (currently 3:30 PM to 1:30 AM South African time, subject to daylight saving changes).
- Friday: 8:30 AM to 1:30 PM EST (currently 3:30 PM to 8:30 PM South African time, subject to daylight saving changes).
- Holidays: Availability is required during both South African and US public holidays, with compensation for South African holidays in accordance with the BCEA.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps for both upload and download, and a wired Ethernet connection is mandatory. Applicants without a fixed fibre line will not be considered.
- Power Backup: A reliable power backup solution is essential to manage load shedding and power outages. Applicants without a power backup will not be considered.
- Work Environment: This is a fully remote working role.
Key Responsibilities:
- Handle inbound and outbound calls efficiently.
- Respond to customer inquiries and provide accurate information.
- Follow up on outstanding requests or issues.
- Assist with scheduling and service-related support.
- Perform general office administration and maintain accurate records.
- Capture and update data in internal systems.
Qualifications:
- Proven experience in customer service or administrative support.
- Excellent communication and organizational skills.
- Exceptional attention to detail and accuracy.
- Comfortable with call management.
- Friendly, professional phone demeanor and proactive approach.
- Adept at multitasking and managing multiple responsibilities.
- Proficient with computers, including MS Office and Outlook.
If you do not receive a response within 14 working days, please consider your application unsuccessful.

