Operations Manager - Fraud & Claims
Joko
At Joko, we are dedicated to transforming the shopping experience, enabling consumers to make informed choices while saving money.Established in Paris, Joko is an innovative tech company recognized as a certified B Corp, boasting a diverse team of over 90 professionals across Paris, Barcelona, New York, and more. Our platform empowers over 5 million users to save effortlessly at more than 10,000 retailers.We continually enhance our offerings with features like cashback, automatic coupons, price alerts, and carbon tracking. We are excited to introduce an AI-driven shopping assistant designed to help users find the best products based on price, quality, and environmental impact.Having achieved profitability in our primary market, we are now expanding globally, with a significant focus on the U.S. market.Join us on this incredible journey to redefine the future of shopping! Our Care Operations TeamAs the voice of our customers, our Care Operations team plays a crucial role in shaping Joko's operational and product strategy. We ensure every user interaction is handled with precision, fairness, and empathy, leveraging outsourced partners (BPOs), innovative tools, and scalable AI solutions. Our goal is to identify friction points, provide actionable insights to internal teams, and maintain high standards of quality, consistency, and efficiency in our operations. Your RoleWe are seeking a detail-oriented Operations Manager to oversee our Fraud & Claims department. In this role, you will be pivotal in safeguarding both our users and Joko's operations by identifying risks, fortifying controls, and optimizing processes for enhanced efficiency and scalability.Key Responsibilities:Evaluate fraud signals, claims data, and operational metrics to discern risks and inefficienciesSpearhead initiatives to bolster controls, automate workflows, and minimize manual interventionsEstablish and monitor KPIs to assess quality, efficiency, and risk exposureOversee BPO partners in claims and fraud processing: set benchmarks, evaluate performance, and foster continuous improvementCollaborate with Data and Tech teams to enhance detection and automation capabilitiesProvide insights to Product and internal stakeholders to optimize user journeys and mitigate fraud risk Ideal Candidate ProfileExperience: 2+ years in operations management, preferably in fraud prevention or claims processingSkills: Strong analytical skills, proficiency in data analysis tools, excellent communication abilities, and a keen eye for detail.Education: Bachelor's degree in a relevant field is preferred.
Apr 20, 2026