Qualifications
Key Responsibilities1. Customer Communication & Call HandlingRespond to incoming customer calls in a professional manner.Provide service details and assist customers with appointment scheduling.Clearly communicate appointment updates or delays to customers.2. Appointment SchedulingArrange service calls and inspections tailored to customer needs.Coordinate technician availability based on job urgency.Maintain orderly daily schedules for field technicians.3. Dispatch CoordinationDispatch technicians considering location, availability, and job priority.Monitor job progress throughout the workday.Adjust schedules and routes as necessary.4. Technician & Customer CommunicationProvide technicians with job details and scheduling updates.Notify customers of any schedule changes or delays.Support synergy between field technicians and office operations.5. CRM & Dispatch System ManagementOversee job flow and technician calendars using dispatch software.Maintain accurate records of customers and jobs.Update job statuses and communication notes with customers.
About the job
We are seeking a dedicated and detail-oriented Remote Office Dispatcher to facilitate scheduling, coordinate technicians, and enhance customer communication for our expanding U.S. home service company.
In this position, you will oversee incoming customer calls, manage service appointment scheduling, efficiently dispatch technicians, and maintain comprehensive job records within the dispatch system.
Your primary objective will be to optimize technician schedules, ensure timely customer updates, and support seamless daily operations.
If you thrive in organizing schedules, coordinating teams, and navigating a dynamic service environment, this role offers a fantastic opportunity for contribution and professional growth.
About Scalesource-1
Scalesource-1 is a rapidly growing home service business in the U.S., dedicated to providing exceptional service and support to our customers. We aim to enhance our operational efficiency and customer satisfaction through effective coordination and communication.
