About the job
Join our dynamic team at remote-va as a Rental Inquiries Coordinator. In this vital role, you will take charge of managing all incoming inquiries related to our rental properties. Your responsibilities will include responding to calls and emails from prospective tenants, gathering essential information, organizing property viewings, and ensuring seamless communication throughout the application process. We are searching for a candidate who is not only customer-oriented but also highly responsive and capable of efficiently managing multiple applications.
Key Responsibilities:
- Monitor and address all rental inquiries via platforms such as Zoopla, OpenRent, and others.
- Promptly respond to incoming calls and emails, providing clear and accurate information to potential tenants.
- Pre-screen applicants by verifying important details like income, moving date, and overall suitability.
- Organize and schedule property viewings, confirming appointments with both applicants and property managers.
- Plan full-day viewing routes using Google Maps to enhance efficiency, conducted twice a week.
- Follow up with applicants post-viewing to collect feedback and references.
- Keep applicants informed throughout the process, ensuring a professional and smooth experience from inquiry to application.
- Maintain precise records of inquiries, viewings, and applicant feedback.