About the job
Join our dynamic team at Novotel and Ibis Melbourne Central, a dual-branded hotel featuring 473 rooms in the heart of the CBD. We are committed to creating a welcoming environment for our guests and team members alike, ensuring everyone feels valued and has the best experience possible.
Your Role:
Support the Reservations Sales Manager and Supervisor in training and guiding the Reservations Team, fostering a culture of excellence.
Lead your team to deliver outstanding customer service at all times.
Manage bookings for airline crews and small groups efficiently.
Maximize hotel occupancy, average rates, and overall yield.
Convert all reservation inquiries into successful bookings.
Take ownership in achieving the highest possible occupancy and average rates for the hotel.

