About the job
Join Walmart as a Resolution Specialist, DC Seller Disputes!
We are seeking an enthusiastic individual with distribution center experience to effectively resolve disputes and enhance operational efficiency. In this role, you will act as a vital link between sellers, fulfillment operations, and cross-functional teams, ensuring fair and timely outcomes.
Key Responsibilities:
- Thoroughly investigate and resolve seller disputes with a commitment to accuracy, fairness, and adherence to company policies, ensuring decisions are data-driven and well-supported.
- Conduct detailed case reviews by analyzing evidence, identifying fraud or risk patterns, and maintaining meticulous documentation.
- Communicate clearly and professionally in all written reports and seller interactions, demonstrating empathy while remaining objective.
- Identify trends and proactively mitigate risks by recognizing recurring dispute patterns and suggesting preventative measures.
- Collaborate with various departments to align on business goals, execute resolutions efficiently, and contribute to continuous improvement processes.
- Model integrity and uphold compliance by supporting policy adherence and ensuring a fair dispute resolution process.

