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Experience Level
Experience
Qualifications
Profile Requirements:Minimum of 5–7 years of experience in commercial or account management roles within IT services, consulting, or staffing, with at least 3 years focused on retail clients.Understanding of the retail business and relational positioning within industry accounts.Proven experience managing accounts in a Time & Materials model: negotiating hourly rates, extensions, scope changes, and renewals.Experience collaborating with Purchasing, Vendor Management, and large framework agreements.Adept at managing multiple accounts and projects simultaneously, with a high level of organization and time management.Proficient in CRM tools, Excel, and commercial reporting.
About the job
Retail Account Manager – Time & Materials
Mission:
Drive the sales of resources under Time & Materials (T&M) in key retail accounts, ensuring profitable portfolio growth and customer satisfaction.
Main Responsibilities:
Identify IT profile needs in areas such as e-commerce, CRM, loyalty, ERP, WMS/TMS, POS, data & analytics, pricing, and supply chain, coordinating their provision under T&M and leading the full sales cycle (prospecting, proposal, negotiation, closure).
Manage relationships with relevant client areas to uncover business opportunities (IT, Digital, E-commerce, Operations, Marketing, and Purchasing heads).
Coordinate internally with People and Delivery teams to ensure T&M profiles are secured timely and meet client requirements.
Oversee compliance with contractual obligations (SLA, service KPIs, renewals, extensions, penalties) and manage escalations.
Encourage up-selling and cross-selling initiatives with the sales team for other types of services.
Maintain an updated and predictable pipeline, regularly reporting forecasts and sales results.
Key Competencies:
Results and margin orientation.
Analytical skills (pricing, service KPIs).
Communication and long-term relationship building.
Proactivity and ability to work autonomously while coordinating with a large sales team.
About inetum2
INETUMWe are an agile, international digital consulting firm. In the era of post-digital transformation, we strive for each of our 29,000 professionals to continuously renew themselves.Each professional can design their career path according to their preferences, partner with clients to build a more positive world in practice, innovate across 27 countries, and balance their professional journey with personal well-being.Our 29,000 digital professionals take pride in being certified as a Top Employer Europe 2026.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Profile Requirements:Minimum of 5–7 years of experience in commercial or account management roles within IT services, consulting, or staffing, with at least 3 years focused on retail clients.Understanding of the retail business and relational positioning within industry accounts.Proven experience managing accounts in a Time & Materials model: negotiating hourly rates, extensions, scope changes, and renewals.Experience collaborating with Purchasing, Vendor Management, and large framework agreements.Adept at managing multiple accounts and projects simultaneously, with a high level of organization and time management.Proficient in CRM tools, Excel, and commercial reporting.
About the job
Retail Account Manager – Time & Materials
Mission:
Drive the sales of resources under Time & Materials (T&M) in key retail accounts, ensuring profitable portfolio growth and customer satisfaction.
Main Responsibilities:
Identify IT profile needs in areas such as e-commerce, CRM, loyalty, ERP, WMS/TMS, POS, data & analytics, pricing, and supply chain, coordinating their provision under T&M and leading the full sales cycle (prospecting, proposal, negotiation, closure).
Manage relationships with relevant client areas to uncover business opportunities (IT, Digital, E-commerce, Operations, Marketing, and Purchasing heads).
Coordinate internally with People and Delivery teams to ensure T&M profiles are secured timely and meet client requirements.
Oversee compliance with contractual obligations (SLA, service KPIs, renewals, extensions, penalties) and manage escalations.
Encourage up-selling and cross-selling initiatives with the sales team for other types of services.
Maintain an updated and predictable pipeline, regularly reporting forecasts and sales results.
Key Competencies:
Results and margin orientation.
Analytical skills (pricing, service KPIs).
Communication and long-term relationship building.
Proactivity and ability to work autonomously while coordinating with a large sales team.
About inetum2
INETUMWe are an agile, international digital consulting firm. In the era of post-digital transformation, we strive for each of our 29,000 professionals to continuously renew themselves.Each professional can design their career path according to their preferences, partner with clients to build a more positive world in practice, innovate across 27 countries, and balance their professional journey with personal well-being.Our 29,000 digital professionals take pride in being certified as a Top Employer Europe 2026.