About the job
About Old Navy
At Old Navy, we believe in a fresh approach to fashion retail. Our mission is to democratize fashion and make shopping enjoyable for everyone. Since our inception in 1994 in San Francisco, we have been dedicated to providing high-quality, essential fashion items for the entire family, season after season. We pride ourselves on fostering a community of vibrant personalities who thrive in a dynamic environment, where every employee can express their true selves. Join us and become part of our family.
About the Role
As a Retail Sales Associate, your primary responsibility will be to connect with our customers and deliver exceptional service. You will leverage your product knowledge to educate and inspire customers, effectively showcasing our merchandise assortment, promotional events, and operational processes. Your mission is to embody our brand ethos, cultivating customer loyalty and enhancing productivity.
What You Will Do
- Master the brand's selling techniques to provide an unparalleled customer experience.
- Greet and assist customers while efficiently locating merchandise.
- Offer styling advice and outfit suggestions using displays and mannequins for inspiration.
- Encourage customer participation in our loyalty programs.
- Utilize omni-channel resources to ensure a seamless shopping experience.
- Support various store operations, including sales floor, fitting rooms, and checkout.
- Respond courteously to both internal and external inquiries.
- Verify and exchange job-related information to facilitate support.
Who You Are
- Strong communicator capable of engaging with customers and teammates through technology.
- Proactive problem solver focused on continuous learning and improvement.
- Skilled in managing customer interactions with professionalism and courtesy.
- Adept at using basic information-gathering techniques to address issues.
- Willingness to acquire procedural knowledge through hands-on training.
Benefits at Old Navy
- 50% discount on regular-priced merchandise across Old Navy, Gap, Banana Republic, and Athleta.

