About the job
Join Our Dynamic Team!
With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is committed to providing unparalleled value that drives results for our clients and partners. We are actively seeking enthusiastic individuals ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment presents you with the chance to grow alongside us and make a meaningful impact.
Position Overview
The Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail environments. You will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in high-pressure, fast-paced scenarios. To thrive in this role, you must possess excellent communication skills, emotional resilience, and comfort with technology, maintaining composure and professionalism in a dynamic retail setting.
Key Responsibilities:
Customer Support
- Deliver professional, friendly, and solution-oriented support to AT&T customers in national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service issues.
- Troubleshoot wireless devices, network challenges, and functionality features.
- Effectively operate in high-volume retail scenarios, ensuring focus, professionalism, and quality service during peak traffic and escalated situations.
Retail Partner Support
- Serve as the AT&T subject-matter expert for retail employees and third-party labor partners.
- Act as the primary AT&T representative for retail partners, leading in-store support for escalated issues.
- Proactively collaborate with store leadership to address customer concerns, enhancing partnership alignment and delivering a premier customer experience.
Work Environment & Schedule Expectations
- This role is conducted in a retail environment, requiring standing, walking, and engagement on the sales floor for up to 8 hours daily.
- Must be available to work flexible schedules, including evenings, weekends, and holidays as needed by the business.
- Comfortable working in busy, customer-facing environments with frequent interactions and problem-solving demands.
Operational Excellence
- Simultaneously navigate multiple systems while engaging with customers in real time.
- Thoroughly document all interactions accurately.
- Comply with company policies, compliance guidelines, and privacy standards.
- Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
- Execute and uphold approved planograms for mobile devices and signage.
Salary: $26 per hour