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Experience Level
Experience
Qualifications
Ideal Candidates Will Possess:Expertise in developing and implementing customer win-back strategies.Strong negotiation skills, both written and verbal.Experience in managing customer communications across various channels (phone, email, etc.) to encourage their return.Collaboration skills with other departments such as sales and marketing to effectively execute win-back strategies.Proficient computer skills.High School diploma, or a degree from a University, Technological Educational Institute, or Vocational Training Institute.Proficiency in English (B2 level).Customer-centric approach.Team spirit.
About the job
Join ICAP Employment Solutions, a leading provider of HR services in Southeast Europe, with over 2,500 employees dedicated to delivering exceptional service. Since 1999, we have been providing comprehensive staffing solutions for companies' permanent and temporary needs. We are currently seeking candidates for the role of Retention Call Center Agent, focused on enhancing customer service experiences for our esteemed client in the energy sector.
Position Overview:
This is a full-time, 5-day workweek position from Monday to Friday, 09:00 to 17:00, based in Marousi. The primary responsibilities include retaining existing customers, managing their inquiries, and resolving subscriber requests.
About ICAP Employment Solutions
At ICAP Employment Solutions, we are dedicated to fostering a diverse and inclusive work environment. We value diversity and promote collaboration among our employees. If you're looking to work in a company that appreciates uniqueness and encourages teamwork, ICAP is the right choice for you.
Retention Call Center Agent - Full-Time (Marousi, Attica)
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Ideal Candidates Will Possess:Expertise in developing and implementing customer win-back strategies.Strong negotiation skills, both written and verbal.Experience in managing customer communications across various channels (phone, email, etc.) to encourage their return.Collaboration skills with other departments such as sales and marketing to effectively execute win-back strategies.Proficient computer skills.High School diploma, or a degree from a University, Technological Educational Institute, or Vocational Training Institute.Proficiency in English (B2 level).Customer-centric approach.Team spirit.
About the job
Join ICAP Employment Solutions, a leading provider of HR services in Southeast Europe, with over 2,500 employees dedicated to delivering exceptional service. Since 1999, we have been providing comprehensive staffing solutions for companies' permanent and temporary needs. We are currently seeking candidates for the role of Retention Call Center Agent, focused on enhancing customer service experiences for our esteemed client in the energy sector.
Position Overview:
This is a full-time, 5-day workweek position from Monday to Friday, 09:00 to 17:00, based in Marousi. The primary responsibilities include retaining existing customers, managing their inquiries, and resolving subscriber requests.
About ICAP Employment Solutions
At ICAP Employment Solutions, we are dedicated to fostering a diverse and inclusive work environment. We value diversity and promote collaboration among our employees. If you're looking to work in a company that appreciates uniqueness and encourages teamwork, ICAP is the right choice for you.