About the job
Ninja is on the lookout for a meticulous and proactive Return Operations Team Leader to manage the returns processing operations effectively. This pivotal role involves overseeing all return procedures to guarantee the efficient, precise, and timely handling of returned merchandise. The Return Team Leader will ensure compliance with company policies and quality standards while inspiring and guiding the team to meet performance benchmarks.
As the primary liaison among the returns operations team, warehouse, customer service, and quality departments, this position is crucial for fostering seamless collaboration and ongoing enhancement of the return process.
Key Responsibilities:
- Lead and supervise the returns team managing damaged and expired products.
- Conduct training sessions for staff on handling, documentation, and process adherence.
- Devise and implement strategies to optimize return operations.
- Identify and execute process enhancements to minimize losses and maximize recovery.
- Coordinate with inbound logistics and stock control teams to ensure a smooth return flow of products.
- Facilitate communication and resolve issues between departments.
- Perform regular audits to uncover damage and expiry trends.
- Analyze return data to pinpoint root causes and identify cost-saving opportunities.
- Negotiate return terms with suppliers while maintaining robust relationships.
- Ensure adherence to company policies and regulatory standards.