About the job
What You'll Be Doing:
- Receive, unload, and inspect returned furniture to ensure accuracy and adherence to quality standards.
- Process returns by inspecting, restocking, and determining product disposition (BIS, refurbish, donate, or dispose) in accordance with established procedures.
- Document return outcomes accurately and report quality or product issues to the appropriate teams.
- Assist in organizing inventory, optimizing storage, and maintaining accurate stock records.
- Ensure the returns workspace is always clean, safe, and well-organized.
- Support order preparation as needed, including picking, labeling, and staging products.
- Work collaboratively with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
- Adhere to Standard Operating Procedures (SOPs) and provide suggestions for process improvements and efficiency enhancements.

