Qualifications
• Proven experience in Revenue Operations, Customer Operations, or a related field.• Deep understanding of the customer lifecycle and the key drivers of growth.• Proficient in CRM systems and data management (e.g., HubSpot).• Strong analytical skills with the ability to transform insights into actionable strategies.• Proactive, organized, and confident in cross-functional collaboration.• Keen interest in automation, AI, and enhancing operational efficiencies.• Excellent communication skills to align various stakeholders.• Familiarity with Python programming.
About the job
Join Effectory as our Revenue Operations / Customer Lifecycle Specialist and enhance the entire customer experience—from onboarding through growth and renewal—aiming to boost Customer Lifetime Value.
In this pivotal role, you'll collaborate closely with the Marketing, Customer Success, Onboarding, and Support teams to streamline processes, eliminate obstacles, and drive retention and expansion. By leveraging data, tools, and automation, you will provide teams with the insights and workflows necessary for success.
You will be instrumental in scaling our approach to customer relationship management, refining our systems, and implementing smarter, more automated workflows.
About Effectory
Effectory is Europe's premier employee feedback solution, empowering HR and management to gather and analyze employee feedback throughout their journey. Our platform converts feedback into actionable people analytics that inform strategies designed to enhance productivity, engagement, and retention. With over 25 years of expertise, our dedicated team of 200 specialists in Amsterdam and Munich serves more than 800 organizations across 70+ countries, making HR an integral part of business strategy with our tailored solutions.
