Qualifications
Customer-focused: A passion for engaging with people and a commitment to providing outstanding service.Adaptable and flexible: Responsive to changing priorities and customer requests.Action-oriented: Proactive and driven to take the initiative and deliver high-quality results.Strong communicator: A genuine interest in people, with clear communication skills and active listening abilities to understand diverse perspectives and needs.Eager to learn: Open to feedback and constantly seeking opportunities for personal and professional growth.Brand enthusiast: A true passion for our brand and collection, eager to share that enthusiasm with customers.Schedule flexibility: Willing to work varied hours, including evenings and weekends.Proficiency in Dutch and English.Preferred but not mandatoryUnderstanding of store operations and prior experience in retail customer service.
About the job
Join our team as a Sales Advisor, where you will be the welcoming face of our esteemed brand. In this role, you will have the chance to provide exceptional service to our customers, enhancing their shopping experience at every opportunity. From initiating engaging conversations to assisting with transactions at the cash desk, fitting rooms, and throughout the store, your contributions will be vital.
Your responsibilities will also encompass processing deliveries, restocking merchandise, and displaying our latest collections on the sales floor. You'll play an essential role in creating inviting experiences that reflect the essence of our brand. With your warmth and enthusiasm, you will guide customers through their journey, delivering genuine support and proactive service that inspires and uplifts. Together with your team, you will create memorable moments that truly matter.
While prior experience in customer service and knowledge of fabrics are advantageous, they are not prerequisites for this role.
About H&M
Founded in 2013, &OTHER STORIES curates a unique collection of shoes, bags, accessories, beauty products, and ready-to-wear fashion, each essential to completing a look. We are dedicated to creating a workplace that celebrates inclusion and diversity. At H&M Group, we believe that a diverse team fosters creativity and enhances our ability to connect meaningfully with colleagues and customers worldwide. We prioritize diversity in our recruitment process, ensuring our workforce reflects the rich tapestry of the communities we serve.
