About the job
About the Role
As a Sales Associate at H&M, you will play a crucial role in creating an exceptional shopping experience for our customers. Your primary responsibility is to provide outstanding customer service by welcoming and guiding customers through the store while actively promoting our products. You will leverage your knowledge of fashion and our product offerings to deliver relevant information that enhances the customer experience. Additionally, you will assist in restocking and maintaining the presentation of clothing, ensuring a clean and organized sales floor and stockroom. Collaborating closely with your team, you will help to ensure that every customer leaves with a positive impression.
A Day in the Life
Working at H&M means that no two days are the same. However, a typical day includes the following responsibilities:
- Customer Sales and Profitability
- Delivering excellent customer service by welcoming customers and assisting them with their shopping needs, especially as we transition to an OMNI experience.
- Engaging with customers to provide superior service and support.
- Guiding customers through our latest fashion trends, stories, and products throughout the store.
- Effectively promoting and selling our products to customers.
- Actively promoting our customer loyalty app (Hello Member) and sustainability initiatives within the store.
- Representing yourself and the H&M brand positively in all customer interactions.
- Supporting the management team in commercial and operational activities to achieve sales targets.
General Information
Fashion and Trend Awareness
- Staying updated on fashion trends, styles, brands, competitive landscape, and relevant influencers.
- Utilizing your product and fashion knowledge to share vital information with customers.
Team & Development
- Sharing your expertise in service, fashion, and store operations with colleagues.
- Following all procedures, routines, and legal requirements throughout the store.
- Providing and receiving feedback to learn, develop, and support one another.
- Participating in relevant onboarding, training processes, and courses that support your role and future growth.
Retail Operations/Visual & Commercial Execution
- Completing the full clothing cycle from unpacking and restocking to steaming and garment care.
- Operating fitting rooms and cash registers following best practices and procedures.
- Contributing to a clean and organized sales floor and back of house (including stock areas).
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